Prices and recurring billing
Professional Email is priced per mailbox. Choose a monthly or annual billing period and a mailbox quantity before opening secure Stripe Checkout. Your order summary displays the recurring total, and Checkout presents the payment details. Applicable taxes, if any, may be determined during checkout or payment processing.
Subscriptions automatically renew at the selected monthly or annual billing interval until canceled. Current plan prices are shown on the Professional Email page and in the account setup flow.
Initial payment and service activation
Submitting an order opens Stripe Checkout for a recurring subscription. Returning from Checkout does not, by itself, activate service. FoxCreek waits for confirmed payment and subscription details, then schedules permitted service provisioning after domain ownership verification. Provider setup may take additional time.
Changes to a subscription
Unused purchased mailbox slots may be claimed without changing subscription quantity. When capacity is exhausted, an additional mailbox requires a paid quantity increase. Plan upgrades and capacity increases show an estimated immediate prorated amount for review; actual tax and payment outcome are determined during payment processing. Changes requiring payment take effect after confirmation.
A requested downgrade is scheduled for renewal, subject to the service and storage checks needed for the target plan. It does not create an immediate refund or credit. Changing between monthly and annual billing periods is not available as a customer self-service action in the current portal.
Failed payments
If payment fails or needs additional verification, Billing may show the invoice amount and a secure Stripe-hosted recovery link. A failed payment does not immediately delete a mailbox. Contact support@foxcreektechnologies.com if a recovery link is unavailable or your billing state is unclear.
Cancellation and refunds
You may request cancellation at any time. Cancellation takes effect at the end of the current paid billing period, and service remains available through that period. No automatic refund is generated for unused time. Pending downgrades are superseded by cancellation, and new purchased-capacity increases are unavailable while cancellation is scheduled.
Payments are generally non-refundable once a billing period has begun. FoxCreek may, at its discretion, consider a refund or account credit for a duplicate charge, confirmed billing error, or exceptional circumstances. These exceptions are handled through Support; no automatic, prorated, partial, or cancellation refund or credit is promised.
Before the effective cancellation date, you may ask Support whether cancellation can be reversed. Reversal is support handled and is not guaranteed.
After service ends
When a Professional Email subscription terminates, mailbox service enters a read-only retention state for up to 30 days; mailbox password changes are unavailable. Contact Support during that period if you wish to ask about restoration. Support-assisted restoration may be possible where technically feasible and may require an active paid subscription and current account or billing requirements. Restoration is not guaranteed.
Preserve or export email and other service data you wish to keep before termination. Web Services does not currently provide a mailbox-export tool. After retention, hosted service or mailbox resources may be removed through the service lifecycle; business, billing, audit, security, or other reasonably needed records may remain, and provider copies may follow separate schedules.
Questions
For subscription, payment, cancellation, or retention questions, email support@foxcreektechnologies.com. See the Terms of Service for account and service scope.