Using Web Services
FoxCreek Technologies, Inc. provides FoxCreek Web Services, including account tools for connecting a domain you own and managing Professional Email. These Terms describe the Web Services relationship. The Billing Policy, Acceptable Use Policy, and Privacy Policy provide related details.
Who may create an account
You must be at least 18, legally able to enter this agreement, and authorized to act for any organization you represent. Provide accurate account information and keep it current.
Your account and credentials
Protect your account and mailbox credentials. You are responsible for activity through accounts you authorize. Contact support@foxcreektechnologies.com if you believe credentials have been compromised.
Email verification is required for customer sign-in. You may contact Support for account-related assistance or to request account deletion. Historical records needed for billing, security, audit, legal or compliance, disputes, or legitimate business purposes may be retained.
Professional Email and domains
Professional Email uses a domain you own or control. Web Services provides domain-ownership verification and DNS guidance; you are responsible for adding records with your DNS provider. Service activation depends on confirmed payment, verification, and provider provisioning. Service availability can be affected by third-party payment, hosted-email, DNS, and hosting services.
New domain purchases occur separately through FoxCreek Domains. Registration, renewal, transfer, and storefront transactions are part of that separate experience and its applicable terms; Web Services does not register domains within this portal.
Billing and service changes
Professional Email is sold as a recurring, per-mailbox subscription with a monthly or annual billing period. Charges, upgrades, downgrades, cancellation timing, refund requests, and retention are described in the Billing Policy. Current plan and service details appear in your account.
FoxCreek may update its services and plans. We do not promise that every feature or restoration option will remain available. Changes to an active paid subscription follow the billing and service controls described in the Billing Policy.
Acceptable use and service restrictions
Use Web Services in accordance with the Acceptable Use Policy. FoxCreek may investigate serious abuse or violations and may restrict, suspend, or terminate associated services. Payment failure and cancellation have separate lifecycle handling described in the Billing Policy.
Service limitations
Email and web services depend on networks and third-party systems. FoxCreek does not promise uninterrupted availability, a particular delivery result, or recovery of every item of service data. Preserve information important to you before service termination. Contact Support about a specific service concern; no response-time or restoration guarantee is offered here.
Contact
For Web Services account, billing, or service questions, email support@foxcreektechnologies.com. FoxCreek Technologies, Inc. receives mail at PO Box 18, Timberville, VA 22853. The general company phone is 1-888-FOX-0880; Web Services support is provided through the email address above.